There was a fire at the condo next door, fire department cut my garage door open to get the dogs out ( thank you). We called and an estimator came over the same day. Less than 72 hours later, we had a new garage door installed. The installer, Andrew, was meticulous with his work. We couldn’t be happier with the results. Highly recommended.
I called Good Guys Garage Doors because I needed assistance with my only remote garage door opener. They fixed the one I had, provided two new programmed remotes and installed a battery backup system on my garage door opener required by law. The technician was an expert at what he did and was professional and courteous. When it’s time to replace my garage door I will be calling Good Guys Garage Doors! Scott
I was truly impressed with the service I got from Good Guys Garage Door Service. Chris was very knowledgeable and friendly. The drive belt on my opener had broken. Chris gave me various options to solve the problem and their costs. Additionally, Chris completed a safety check of the door and the opener. He pointed out a minor issue that could become more serious, so he recommended monitoring the problem and calling Good Guys if the minor crack grows. I'd give Good Guys SIX STARS if I could.
Very happy customer!From contacting them to set up an appointment to replacing the springs on my garage door, everything was handled very professionally. They arrived on time, were courteous, friendly and professional. Definitely would recommend them.👍
A great job by Lance. Came the same day, notified me as he was getting close. Explained the entire process. Did great work, and I'm very pleased with the result. Just a little pricey, but I think it was in line, and certainly worth the it.
My garage door was damage when I backed out a little too quickly and hit the bottom panel. Good Guys sent Chris out to provide options to either repair/replace the panel. I decided my best option was repairing rather than replacing the panel or door. Chris and Lance did a great job on the repair (they also secured the loose opener button). Door opens and closes even better than before the damage, and you would have to look very closely to see where the panel had been dented. Thank you!
You Pay for what you get. We got the best job done in less than two hours new springs and garage door opener. He suggested and installed in garage button opener too, brilliant! No more walking around the house to get the garage door to open when you came from inside the garage.
I called Good guys to install an electric opener for my garage door. After assessing the situation we were unable to complete the install due to electrical issues :-(The gentleman that came to service was so thorough and helpful he spotted outdated springs and at least was able to replace the 50 year springs and keep us safe! Thanks Chris!! Oside Local with more than 25 years in the industry. So glad we called. Once our electrical issues are permitted, we will be back for the full touch and go experience! Until then... at least we're safe!
Good guys came out when the previous company I used said they no longer service my area and hung up on me. David showed up on time and was very professional. He explained everything to me and the cost of my spring replacement was less than the previous company from 2012.
Service person was very adept, knowledgeable and professional. He figured out our issue in a minute, literally. We were given options and suggestions. If I ever need the service again, they have earned my business.
I had a great experience with the good guys garage. They were fast and efficient and also had a lot of helpful information on my garage. I would highly recommend this company to others needing their services.
Good guys did a great job repairing my broken spring and overall tune up of my garage door in general. I called to inquire and they sent a repairman named Marcus the same day. Marcus is a courteous, efficient and knowledgeable technician. He completed the job in under 2 hours. The cost starts at $500.
David did a great job in explaining the need and fixing it same day. He even came back out to South Bay to answer another question. Great service and the after hour answering woman was a great service as well. Highly recommended.
Good Guys Garage Doors are awesome!Meg the scheduler was really efficient and technician Andrew M. was amazing! Took the extra time to make sure everything was installed and working to his perfection. Quality work is an understatement!
Good Guy Garage Technician David Butler did a wonderful install of a new garage door opener after explaining the issue we were having. It was old and needed to go. Love the new door opener. David also taught me how to maintain the new wheels in the track and the existing spring. Efficient install and affordable options.
My garage door motor wouldn't lift the door & needed same day service. I called the office of Good Guys Garage Door and appointment was set & assured the technicians had everything possible on their truck to resolve my issue.Within minutes of that call, I received appointment confirmation in text and email with technician's photo and update tracking tool of technicians travel location. Chris Dollar (Technician) arrived on time, immediately diagnosed and resolved the problem.Service complete and was in shock to hear my garage door open as it's "whisper quite". I mean it's quieter than running a can opener!!!!Highly recommend GOOD GUYS Garage Door Service. Cudos to office personnel and technicians being efficient, accommodating, same day service, very professional, polite, clean and thorough
Good Guys came out the same day! Realigned my door, new spring and rollers too. Super nice guy. Respectful and polite. Did the work at a reduced cost for a new customer too.Very happy. Would recommend to everyone!
I would highly recommend Good Guys for garage door repair. I was able to get an appointment quickly, the service technician was friendly, efficient and explained the problem and the repair. The price was reasonable and I had an overall fantastic experience compared to past garage door repair companies I have worked with. Great company and I highly recommend!
The Good Guys (Chris and Lucas), were timely, professional and thorough. We needed to replace an outdated garage door opener, and Chris provided several options. The installation and finished product were just as promised. I thought the value for the product and installation was fair and reasonable. We are very happy.If one is looking for service or new installation, call on the Good Guys!
Requested a quote on a Thursday, David came out on Friday, gave me a quote, found the part and completed the work quick and efficient and right before Hilary! Would definitely refer Triple G Doors to anyone.Thanks David!
Very professional. They sent a text with a picture and tracking that let you know exactly when they were coming. Chris was very professional. He took a look at our garage . Let me know all the things that we needed maintance on . He gave me all the different pricing . Fast , efficient and friendly. I would recommend to friends and family . If you haven't had your garage checked i would highly recommend.
Order was made for a custom garage door. We waited for it to be custom built. Lucas took the order and installed it. What a nice guy who loves his job. Install took many hours and he did a great job. He loves what he is doing which is a great asset. Install was complete and done with utmost care. I would recommend this company and this installer for a job well done.
Thought I might be looking at replacement. Chris figured it out. Fixed the door. Installed new springs. Got the lights on the opener working again and made sure both car remotes worked. Had a great time with him. Five Stars. Happy to recomend The Good Guys
All around great, they offer great prices and quality service. They responded to my voicemail almost immediately and sent a technician out within the hour. Brendyn did an great job repairing my broken spring. He was very knowledgeable and happy to explain and answer all of my questions.
Great service immediately when i called. Assessed the problem, gave me a price and i said yes. Needed a new motor, rollers, etc. Parts were ordered (an unusual motor) and installed in two days. Very professional, communicated above average. They will remind me in a year for maintenance. A+ in my opinion
I loved that they offered to come out and do a diagnosis w no charge.Rick who services 92620 was incredible with a ton of knowledge and honesty. He didn’t try to force a pressured sale. Of course they will ask you when your last tune up was once they come. Everyone should be routinely tuning up their garage. I was within a year of one, but that didnt phase or pressure Rick. He kept being respectful and gave advise for upcoming needs. They trained their ppl very well w incredible customer service as a pillar.
Spring on garage door broke with car inside. Called Good Guys and they responded immediately. Kevin came out and took good care of everything. He was so knowledgeable. We discovered the opener then needed replaced also. He came back next day to install it. Prompt and excellent service. I would highly recommend this company and Kevin to take care of all your garage door needs.
My experience with your company was very positive and the technician, Chase, was very professional, knowledgeable, and honest when performing this repair. I will always keep your company in mind for myself and my friends whenever I need any garage door services. Your company's name fits your company perfectly!!! Definitely 5 stars!!!
My experience with Good Guys was amazing! By far, the best customer service in a long time! Megan and Tatiana were very helpful on the phone however I really chose Good Guys because of Chase, he was outstanding, honest and hardworking. The only Fix-It advice I could give would be on the estimate set up they use. Chase gave me an estimate while he was here based off of my Needs & Wants which was very helpful however then I got a new email with new estimates where things were moved around and not set to my needs. I did have to call back and get an exact estimate for what I wanted. I suggest leaving the estimates that were provided at the initial meet for the customer to utilize, when they come behind and change it it makes you feel like you're not being heard. Again, I absolutely love the customer service I was provided and we'll definitely be referring family to Good Guys!
iv had Chris Dollar out many times to Maintenance my garage door dosen't try to upset very fare and professional great workmanship, I just had him out to my home because my remotes for house and car wasn't working I had a very old garage door opener he Diagnosed it gave me a couple options and I chose to put in new opener price was right Chris put it in quickly explained everything now I have this high tech opener very quiet I love I can even open my garage door from anywhere from my smart phone plus get a alert if it open and can be connected to other security options.
So if you need the best garage door guy in the business give Good guys garage doors a call and sak for Chris you will be very satisfied
I have used Good Guys since 2017 and the tecnician each time was Marcus who is so knowledgeable and explains everything so I can understand. Nicest guy and so understanding when I ask questions. This is a 5 star company.
Our technician Chris was friendly, explained our issue and the options we could consider for the repair and/or replacement. Chris was awesome! He was a professional at every level. Cleaned up as though he was never there. Showed us how to use the new system. I've always appreciated the expertise of Sears techs and Chris is no exception. I always call Sears first!
We've been working with Chris for over 10+ years on garage maintenance and repair. He's always been prompt and courteous taking the time to thoroughly explain everything and answer any questions we have. The most recent visit he replaced a broken spring which had us trapped as the door was too hard to lift. He also pointed out some cracked hinges that he was able to replace promptly. The whole job was done perfectly without a hitch. Looking forward to working with him in the future!
Excellent work completed by Chris , The repairs are of the highest quality at a fair price. I feel very confident with the professionalism and knowledge of the technician. My appointment was scheduled for the next day after I called around 2 pm , that was awesome !
Chris arrived within an hour of calling for service. He diagnosed our garage door issue, had parts for repairs, and was done within 45 minutes. He thoroughly cleaned up and left the garage door good as new.
Our garage door had been acting up for months until it finally gave out and would not open. We called Sears Garage doors and they had someone come out the same day. Chris did an amazing job and was super friendly and helpful when I had some questions. Would definitely recommend!!
Automated system notified me that techician was on his way. Also when he was close to arrival. Techician Chris was very friendly, professional, identified and resolved the issue very quickly.Good experience overall
I had a very pleasent experience with Sears garage services. The technician Kevin was on time down to the minute and very responsive. The work was completed quickly with a clear verbal breakdown of work done and recommendations, that was also emailed in writing post completion. I have now found my new garage service vendor for years to come! Even my wife gave me credit for finding a great vendor and reasonable deal for what we needed. Thanks Kevin!!!
I called Sears Garage Solutions in the afternoon when my garage door wouldn't open. The dispatcher, Megan, was very helpful and arranged a service call between 4 and 7 PM that day. The technician, Kevin Lindeman, showed up at 4PM and quickly gave me the options and prices. I choose repairing my existing drive. Kevin quickly replaced the gear mechanism and lubed all the friction points in the drive and the garage door. He then fixed several things for the original price; he remounted a bracket that was pulling out of the wood, he added a cross brace and a ceiling bolt to reduce vibration, and he installed a bolt to prevent one side from coming off the track. My opener is now quieter and smooth. I am delighted with the service, the price and the quick response.
My garage door was operating erratically. I called Sears and they sent out a repair tech named Kevin. Kevin professionally assessed the problem and recommended a solution. Because parts were not on hand he had to order them. Upon his return he not only fixed my garage door opener but he helped me program the remotes in my two vehicles. He also replaced the remote and the outside remote and programmed both. He helped me with making certain that the ADT Pulse System garage door opener interface functioned properly. Finally he recommended light replacements for the unit and installed the ones I gave him. Finally, he lubricated and inspected the door, fittings, spring assembly, chain drive and the motor on the main unit drive. I call that full professional service. I thank Kevin and Sears for such great support.
Amazing service! Best communication I’ve ever experienced with a company. Our technician’s name was Chris and did an awesome job on both our garage doors. Made recommendations we decided to go with and were very thankful to have a working garage door again!!
Chris was the technician who repaired the garage door of our rental. We were able to get an appointment on the same day of the problem. He called me and explained the fix which was to replace the main spring that broke in half preventing the door from going up. I was very pleased with his repair and would highly recommend asking for him. He knows his stuff.
Chris, the tech, called to see if he could come early, which was GREAT for me. The online tracking system was fantastic as he made good time and was here promptly. He practiced social distancing and wore a mask. He was very knowledgeable and fixed my problem without a hitch. GREAT SERVICE
Monday the garage door slammed when closing, and after that was straining to open. I called Tuesday and they came today, 2 hours early!!! Woo hoo! Since the entire electric garage system is 20 yrs old, I feared the worse. But, just a broken spring. The tech was professional, friendly, clean and explained everything I NEEDED to have done, as well as what would need to be addressed in the future. He was quick and efficient and was realistic about future maintenance without trying to sell me everything. I will absolutely use them again. Very pleased!
I called Sears for garage door repair and they had someone come to my house the next day. My technician was Marcus very friendly knowledgeable and honest. I was gonna have a 2nd opinion but after talking to him he changed our mind. My husband and I are unemployed temporarily because of the covid19 which I mentioned to him and he gave use a AAA disc which We are members. We appreciate any kind of disc that can help our hardship he also gave use a good vibe. We said let’s get it done. My garage door opens and is a lot quieter now we are so pleased with his work. Thank you Marcus!
Great experience. I choose Sears to install my door and I couldn't be happier. They installed it wonderfully and their installer was professional, on time and very good. Then a week later when I had misprogrammed my door Sears sent another repairman out under warranty and fixed it for me in one day. The service has been excellent and I would recommend Sears San Diego Garage doors to anyone. Very pleased.
Our garage door has been a little bit of trouble intermittently so we decided to call Chris at Sears. The evening before Chris was to arrive here for a tuneup two of the main cables in the garage door snapped. We were able to secure the garage and close it for the evening. We left a telephone message on their website late that night saying could we get someone in the morning. Sure enough like clockwork Tatiana at the office called and assign Chris to us later that day. Chris arrived on time even with an email alerting us to his estimated time of arrival. He showed me different options, we selected the best way for us to go replacing rollers fixing the cables and adjusting the garage door. Took him about three hours, great guy absolutely willing to please and said that he wanted our door to be as safe as his door is at home and did not overlook any details. Chris is a rockstar will definitely use these guys again.
Sears Garage Doors, specifically via technician Marcus Keenom, has provided Villa Corona Condominium Association truly outstanding service today, as they have throughout my tenure as Board Chair/Operations Mgr. His superior knowledge of his trade, technical skill set, can-do attitude, and customer service orientation bring great credit to both him and Sears. I heartily recommend their services to all! Murray H. Smith, Coronado.
I asked a neighbor who installed their garage door/opener. She couldn't say enough good things about Marcus Kennom, a certified technician at Sears Garage Solutions. I made an appointment to replace my existing old noisy unit. Marcus did not disappoint, but rather exceeded my expectations with his service, professionalism, knowledge, personality, and of course, installation and product. My new garage door mechanism is ultra quiet, much smaller than what it replaced and I could not be happier.
I had garage door torsion springs replaced and enforcement bar added to the door panel as it has a crack. Chris was exceptionally professional and got the job done efficiently and made sure everything was working well before leaving.
Our Technician “Kevin” was extremely knowledgeable on our Garage Door and all its parts. He gave his honest opinion on what he recommended needed to fixed immediately and what could wait.Maintained a clean work environment and the utmost level of professionalism. I would highly recommend using this company and further more “Kevin” the Technician, give this man a Bonus and raise because he is a great representative for Sears Garage Doors Co.-My Garage Door door is finally fixed ; after we’ve hired 2 other company’s to come out and attempt.
My garage door situation required out of the box thinking for installation as it was not a typical install. Marcus was able to think thru and install with no issues and his attention to detail was excellent. Took his time and installed perfectly
Kevin Lindeman, my Sears Garage Door Technician was positively amazing. He thoroughly explained everything he was doing and did my garage door repair with absolute quality work. He was a gentleman, as well. My confidence in his work never wavered because I could tell he was a true professional. He has restored my confidence in my home warranty company and the quality of the people they send out to do the work. Thank you Kevin. You are the best !!!
Excellent service from Chris every year. It is so great that Chris has been our technician in another of our homes and the consistency of follow-through means better service. When we moved into our present new home, Chris was able to identify and correct a major problem with our new garage door that even the installers were at a loss to fix. We welcome someone who is truly expert at knowledge of garage doors.
They always give you a window when they will arrive, and then let you know 15 min. or so ahead of time. This also includes a picture of the technician. Kevin was on time, gave us an estimate, and fixed the problem.
They were prompt for the appointment (they even were available to come a little earlier if we wanted.) They addressed our concern about suspicious noises when the garage door was opened, tightened up everything, eliminated the noises, and explained everything clearly. I was happy to have the peace of mind that a 300 or 400 pound garage door was not going to crash.