Customer Kudos
We love our customers, and they love our service.
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Good Guys Garage Doors
5.0
Based on 475 reviews
Good Guys Garage Doors
5.0
Bobbi Mattos
1701385166
The best service ever. They have serviced my doors at two different houses and have done an excellent job each time. I would never consider anyone else.
Evan DeWan
1700014943
There was a fire at the condo next door, fire department cut my garage door open to get the dogs out ( thank you). We called and an estimator came over the same day. Less than 72 hours later, we had a new garage door installed. The installer, Andrew, was meticulous with his work. We couldn’t be happier with the results. Highly recommended.
Scott Reilly
1699903769
I called Good Guys Garage Doors because I needed assistance with my only remote garage door opener. They fixed the one I had, provided two new programmed remotes and installed a battery backup system on my garage door opener required by law. The technician was an expert at what he did and was professional and courteous. When it’s time to replace my garage door I will be calling Good Guys Garage Doors! Scott
Evan D.
1699875664
Really helped us out. we lost our garage door when the fire department cut it open ( fire in the adjacent unit). They came out the same day and scoped the...
Roger Mayer
1698709325
I was truly impressed with the service I got from Good Guys Garage Door Service. Chris was very knowledgeable and friendly. The drive belt on my opener had broken. Chris gave me various options to solve the problem and their costs. Additionally, Chris completed a safety check of the door and the opener. He pointed out a minor issue that could become more serious, so he recommended monitoring the problem and calling Good Guys if the minor crack grows. I'd give Good Guys SIX STARS if I could.
Donna Roland
1698704863
Very happy customer!From contacting them to set up an appointment to replacing the springs on my garage door, everything was handled very professionally. They arrived on time, were courteous, friendly and professional. Definitely would recommend them.👍
Helen Young
1698697869
A great job by Lance. Came the same day, notified me as he was getting close. Explained the entire process. Did great work, and I'm very pleased with the result. Just a little pricey, but I think it was in line, and certainly worth the it.
K P
1698600320
My garage door was damage when I backed out a little too quickly and hit the bottom panel. Good Guys sent Chris out to provide options to either repair/replace the panel. I decided my best option was repairing rather than replacing the panel or door. Chris and Lance did a great job on the repair (they also secured the loose opener button). Door opens and closes even better than before the damage, and you would have to look very closely to see where the panel had been dented. Thank you!
Genoveva Rodriguez
1698278921
You Pay for what you get. We got the best job done in less than two hours new springs and garage door opener. He suggested and installed in garage button opener too, brilliant! No more walking around the house to get the garage door to open when you came from inside the garage.
Velda Smith
1698153085
Arrived on time. Installed new opener, hauled away old one. Door opens quietly with no jerking. I love it.
Jason T.
1698071599
Garage door opener broke getting older and wiser tried to fix it myself . Long story short couldn't do it and called a company based in San Diego to come...
Steven Lossing
1697498093
Showed up the same day I called, gave me options to fix the problem, then did the work in an efficient and neat manner. Tech was personable and didn't mind all of my questions. Highly recommend!
Guy Carpino
1697488185
Chris was excellent, and clearly described the suggested repairs to my garage doors. After the repairs, the doors work as good as new!!! These guys aren’t good…they’re great!!!
Guy C.
1697221284
Chris was excellent!!! My garage door sounded like a dump truck when they opened. Now they are smooth and silent. Awesome work. Hire them and you'll be...
John Marlin
1696888559
Very quick response, fast and efficient replacement of broken spring, David did a fantastic job!
Sarah Brooks
1696638230
I called Good guys to install an electric opener for my garage door. After assessing the situation we were unable to complete the install due to electrical issues :-(The gentleman that came to service was so thorough and helpful he spotted outdated springs and at least was able to replace the 50 year springs and keep us safe! Thanks Chris!! Oside Local with more than 25 years in the industry. So glad we called. Once our electrical issues are permitted, we will be back for the full touch and go experience! Until then... at least we're safe!
Haley Moore
1696616982
Good guys came out when the previous company I used said they no longer service my area and hung up on me. David showed up on time and was very professional. He explained everything to me and the cost of my spring replacement was less than the previous company from 2012.
Anthony Palm
1696022862
Service person was very adept, knowledgeable and professional. He figured out our issue in a minute, literally. We were given options and suggestions. If I ever need the service again, they have earned my business.
Calvin Panghulan
1696011934
I had a great experience with the good guys garage. They were fast and efficient and also had a lot of helpful information on my garage. I would highly recommend this company to others needing their services.
Jason S. Randall
1695966536
Good guys did a great job repairing my broken spring and overall tune up of my garage door in general. I called to inquire and they sent a repairman named Marcus the same day. Marcus is a courteous, efficient and knowledgeable technician. He completed the job in under 2 hours. The cost starts at $500.
brian cain
1695777084
David did a great job in explaining the need and fixing it same day. He even came back out to South Bay to answer another question. Great service and the after hour answering woman was a great service as well. Highly recommended.
Leslie M.
1695740387
David was awesome: prompt, efficient, and professional - and our garage opener has never sounded healthier. We will definitely be recommending the Good Guys...
Jamie Motas
1695693073
Good Guys Garage Doors are awesome!Meg the scheduler was really efficient and technician Andrew M. was amazing! Took the extra time to make sure everything was installed and working to his perfection. Quality work is an understatement!
David Dominguez
1695691579
Very knowledgeable about issue and made several options. Very happy with the work done. I will use again if needed and will recommend.
Gail Lucas
1694469684
Good Guy Garage Technician David Butler did a wonderful install of a new garage door opener after explaining the issue we were having. It was old and needed to go. Love the new door opener. David also taught me how to maintain the new wheels in the track and the existing spring. Efficient install and affordable options.
Kathy
1694457783
My garage door motor wouldn't lift the door & needed same day service. I called the office of Good Guys Garage Door and appointment was set & assured the technicians had everything possible on their truck to resolve my issue.Within minutes of that call, I received appointment confirmation in text and email with technician's photo and update tracking tool of technicians travel location. Chris Dollar (Technician) arrived on time, immediately diagnosed and resolved the problem.Service complete and was in shock to hear my garage door open as it's "whisper quite". I mean it's quieter than running a can opener!!!!Highly recommend GOOD GUYS Garage Door Service. Cudos to office personnel and technicians being efficient, accommodating, same day service, very professional, polite, clean and thorough
Benjamin Schaefer
1694454860
Great easy and quick door opener installation. Very clean and knowledgeable installer. Would use again.
Kathy C
1694124016
Good Guys came out the same day! Realigned my door, new spring and rollers too. Super nice guy. Respectful and polite. Did the work at a reduced cost for a new customer too.Very happy. Would recommend to everyone!
Gigi Vilicich
1693935603
I would highly recommend Good Guys for garage door repair. I was able to get an appointment quickly, the service technician was friendly, efficient and explained the problem and the repair. The price was reasonable and I had an overall fantastic experience compared to past garage door repair companies I have worked with. Great company and I highly recommend!
Kathy K.
1693598522
My garage door motor wouldn't lift the door & needed same day service. I called the office of Good Guys Garage Door and appointment was set & assured the...
Stephen King
1693517748
The Good Guys (Chris and Lucas), were timely, professional and thorough. We needed to replace an outdated garage door opener, and Chris provided several options. The installation and finished product were just as promised. I thought the value for the product and installation was fair and reasonable. We are very happy.If one is looking for service or new installation, call on the Good Guys!
Christianna Wolf
1693363382
Fast, friendly and maybe fairly pricey, however I didn't shop around based on their # of positive reviews. Happy customer.
Tracy Bondelier
1692987571
The technician Chris Dollar really knew what he was doing. Whipped my garage door right into shape. Highly recommend
Patricia Nash
1692733925
Cable broke on our garage door yesterday. Called the Good Guys Garage Doors for appointment. David Butler was here within two hours and made the repair. Did a great job, highly recommend!
Steven Rudock
1692720808
David Butler was GREAT!!!! Informed us of the options and what was best for our situation. Was very thorough.
James Ingram
1692648268
Requested a quote on a Thursday, David came out on Friday, gave me a quote, found the part and completed the work quick and efficient and right before Hilary! Would definitely refer Triple G Doors to anyone.Thanks David!
Douglas Austin
1692207489
Pricey, but excellent responsiveness, knowledge and speed. From posting a request to the completion of repairs, about 4 hours.
Bronson Gannon
1692047620
They came within 24hrs of my call. Moderately priced and got the job done within 90 min. Very much recommend.
melissa Alonso
1691597473
Very professional. They sent a text with a picture and tracking that let you know exactly when they were coming. Chris was very professional. He took a look at our garage . Let me know all the things that we needed maintance on . He gave me all the different pricing . Fast , efficient and friendly. I would recommend to friends and family . If you haven't had your garage checked i would highly recommend.
Rachel Kelly
1691442052
Responded in a timely manner and our gargantuan door was repaired within 24 hours. Technician was amazing and explained in detail what needed to be repaired to keep our door working for years to come.
Salvador I.
1689694285
Very accommodating with times that were available and worked with our schedule. Our technician David took the time to answer all our questions and offered...
Claudia O.
1687354659
Chris is awesome and honest. He had came to do maintenance on our garage door about 4 yrs ago. We called him to come back because we were really happy with...
Paul L.
1687277098
My spring went out on my garage door this morning so I called up the good guys. They had a tech at my house within a few hours and they were super...
stevens t.
1687273633
My garage door broke this morning when I was trying to leave for an appointment it looked like the cable had broke. Good guys were able to come over in a...
Will D.
1686218773
Lucas did an outstanding job replacing my broken garage door spring. He is very efficient and even taught me how to adjust the motor chain tension.I...
Farid N.
1686148186
chris is the best. he has done multiple services and repairs for us. thanks good guys garage doors A++++++
Hector P.
1685720210
I have used these guy's when I was in an emergency situation and they have not let me down. Always showed up when they promised. They are very friendly from...
Randy C.
1685629055
Called for a broken spring and Chris was out to the house the same day and did repair quickly and efficiently...he also gave me a choice of different...
Cheryl B.
1684942148
Job well done. Fast and efficient. I would recommend them. Worker was friendly and explained all costs.
Anita N.
1684765320
Lucas from the Good Guys Garage Doors did a great job fixing our garage door. They came out very quickly, the same day we called them and explained...
Brad H.
1684570855
Good guys were on time. They solved our garage door issue in an hour and the price was reasonable. Lucas was great to work with.
Alan D.
1684511271
Excellent service, fast and polite. Megan was an exceptional help who went above and beyond most companies would to help me with the warranty the previous...
Mark Rogers
1683243191
Order was made for a custom garage door. We waited for it to be custom built. Lucas took the order and installed it. What a nice guy who loves his job. Install took many hours and he did a great job. He loves what he is doing which is a great asset. Install was complete and done with utmost care. I would recommend this company and this installer for a job well done.
Michelle H.
1683200832
Outstanding! Thank you Chris for your professionalism, great communication and efficient work! You succeed because you apply passion to your work. I cherish...
Denis D.
1683144176
Good guys provided me with excellent service. I called at noon, and the technician was on site by 4:30 PM. He installed a new garage door opener. His...
Margaret C.
1682083198
Our garage door opener was getting old so it finally caught up. Lucas was very nice and sweet. He Installed the garage door opener accurately and provided...
J G.
1681137478
Chris has serviced my garage door and opener multiple times. He communicates very clearly and is friendly and engaging. He didn't waste any time taking...
Pat F.
1680720374
Chris arrived within the window of time told to us. He explained what needed to be replaced/repaired. He was efficient, professional, and personable....
Mary M.
1680546696
The spring broke on our garage door, so I called my Sears Home Warrenty company, but springs are not covered. I had a Good Guys business card from the...
Jetrick-Jan G.
1679050963
came out and fixed my garage very quickly. The technician even showed and explained to me what happened in a detailed manner.
Elliot P.
1678196794
Well-informed and well-performing service person did a very good job servicing our garage door. Lucas was also very informative about our particular opener...
Lee M.
1677838770
Excellent service Chris was on time, knowledgable and friendly. Did a thoroughjob at a reasonable price
Bill T.
1677600731
Great communication from first callVery responsive to my requestsI knew exactly who and when would arrive to do the work via tech name and photo...
Rocio T.
1677249997
Amazing service all around service.! Professional, friendly and efficient. Chris was informative and absolutely no pressure. Super informative on garage...
Patti W.
1676573804
Chris arrived on time and did an excellent job of explaining my options. Despite another company saying we needed to replace the door with an estimate of...
JaNea D.
1676324978
I was so pleased with the customer service, from the initial call to the quick response to getting a technician to my location. Our technician Chris Dollar...
Paul U.
1675711507
I was thoroughly impressed with the exceptional service provided by this company and their technician, Chris. Throughout my interaction with them, I was met...
M S.
1674731490
We were having issues with our garage and when I called I was able to get an appointment next day. Megan tried to help me with trouble shooting it, but it...
Hannah C.
1674138899
I cannot recommend Good Guys Garage Doors enough! Their customer service is fantastic - I left a voicemail during off hours (early in the morning before the...
Grace M.
1674073921
Our garage door stopped working and wouldn't close as I was ready to head out for a busy afternoon of errands. Everything came to a halt. My husband found...
Matthew H.
1673448016
Great company Responsive, commutative, and timely. Same day services and Austin was awesome! Really good company.
Linda W.
1673025583
Second time I used them and both times great service. First time my sidemount motor with a lifetime warranty went out and my door on the 2 car side...
Ellen F.
1672332459
This is the second time Good Guys has provided excellent service on my garage doors. They responded quickly and arrived at the time promised. I was advised...
javad k.
1671103424
I needed to replace the garage door opener and contacted the Good Guys Garage Doors. Austin came and installed it. Austin was very friendly and did an...
Rudy H.
1671098406
My garage door cable broke on Monday afternoon. I called Good Guys and they were able to come out the next day at noon. Lucas was knowledgeable and very...
Amy M.
1670850884
What a fantastic company to work with!! We needed a new garage door and they came right away to discuss new doors, had very competitive pricing because I...
Thang N.
1670691058
Very good service I would like to thank Lucas. Very nice guy and he knows well what to do. Thank again
Lisa P.
1670600494
Chris saved the day for me. After a terrible experience the day before with another company , he swooped in to remediate the issues. He corrected issues and...
Tom C.
1670419124
Fantastic service. Had a catastrophic garage door failure, couldn't get the cars out, and Lucas had it expertly repaired within a couple of hours of my...
Don M.
1668527647
Lukas was awesome, knowledgeable, friendly, professional and got me a great deal on quality parts and services!
Samar A.
1668426040
Excellent courteous fast service highly recommend. Austin is a great technician in the OC area , professional, punctual and great job well done replacing a...
Dong L.
1667327241
Service and communication skill was great. On time and reliable, will use for future garage maintenance service.
Kelly R.
1667300459
One of our rollers came off the hinge, hubby insisted on fixing it but I wanted it done right away. I called in the morning and Chris was at my house within...
David T.
1666881158
When our garage door failed Chris of The Good Guys came by and assessed the problem and gave us a fair quote. Parts were ordered and he returned in two days...
Deborah R.
1666784419
Great service and response time. Chris installed new motor and explained all perks with video and setting up App on phone.
Terri W.
1666288616
I have used Good Guys twice this year for my car garage door opener installations. My experience has been excellent! I spent more than I expected to because...
Ron K.
1666220410
Responded same day to replace 2 garage door openers. Chris did a great job. Highly recommended this company.
David D.
1665515454
We needed our garage door opener replaced along with replacing the main spring and cables on the door. Lucas was truly and expert and very personable and...
Riter F.
1664820142
I hate shopping around to compare prices. i always say a little prayer and go with what feels right. I came across this family owned company and it is what...
Ami P.
1663841407
Great people, knowledgeable, explained the process and costs thoroughly and for a fair price. Will use again in 2-3 months for my next garage project.
Lam D.
1662992800
On my way to work, my son calls and says that the garage door just drops and wouldn't open.I turn around and call The Good Guys Garage Door. Chris and...
Sandy H.
1662705915
Chris Dollar was very personable and friendly. Did a great job. They both handled my repair like pros.
Ida B.
1662578343
It was so very hot today. The poor guys were replacing the old wooden spring loaded door at the back of the garage with a new metal segmented door. I had...
Rick J.
1661183911
If you ever need your garage door repaired you don't have to look any further because the team at Good Guys Garage Door are the first choice! They are...
Mark T.
1661013338
My spring snapped unexpectedly. Called Good Guys and Marcus came out same day! Tuned up a couple other minor items while he was there. In and out in about...
Rachel B.
1655748782
Marcus, the technician, came out to service our garage door. The fix was a simple one, so to make sure that we received the full value of the "housecall"...
Diana N.
1655317880
I have used good guys garage doors for several years now, for basic maintenance/tune ups on my garage door. Today I called them for assistance and Chris...
Larry W.
1654611191
Excellent company and technician. Last July('21), during annual maintenance work, Marcus (technician) recommended a couple improvements. I couldn't have...
Eric A.
1654416763
Reached out via Yelp. They responded very quickly and did a same day appointment. Chris came out with a new spring and repaired my door quickly. He also...
Cathie R.
1654186179
Marcus was great. we are over 70+ and easily taken advantage of. We did not feel this with Marcus at all. We got what we paid for and will use him again for...
Liz F.
1653306777
They responded very fast and able to come out the same day. Chris was very helpful and did a great job. I would highly recommend them.
Robert S.
1649670733
Called at 10 and since someone else cancelled they were at the house around 11. Gave me 3 options (good, better, best) to solve my issue. I picked what I...
Steven Armstrong
1648935580
Thought I might be looking at replacement. Chris figured it out. Fixed the door. Installed new springs. Got the lights on the opener working again and made sure both car remotes worked. Had a great time with him. Five Stars. Happy to recomend The Good Guys
Afrodita T.
1648803837
I would give 10 stars if I could. I called Good Guys Garage Doors on the evening when the garage door got stuck on the roof of my SUV. The lady on the phone...
Candice Melitzer
1648664445
All around great, they offer great prices and quality service. They responded to my voicemail almost immediately and sent a technician out within the hour. Brendyn did an great job repairing my broken spring. He was very knowledgeable and happy to explain and answer all of my questions.
Roy B.
1647792301
Needed my torsion springs replaced same day and Chris came out and fixed the problem within a few hours. He checked to make sure my garahe was good before...
Jean B.
1643895280
We had a very noisy opener when we moved into our new home. Chris explained the problem and offered a couple "temporary fix" options, but recommended a new...
Linda Wilson
1634929874
Great service immediately when i called. Assessed the problem, gave me a price and i said yes. Needed a new motor, rollers, etc. Parts were ordered (an unusual motor) and installed in two days. Very professional, communicated above average. They will remind me in a year for maintenance. A+ in my opinion
Preya Shrivastava
1634681910
I loved that they offered to come out and do a diagnosis w no charge.Rick who services 92620 was incredible with a ton of knowledge and honesty. He didn’t try to force a pressured sale. Of course they will ask you when your last tune up was once they come. Everyone should be routinely tuning up their garage. I was within a year of one, but that didnt phase or pressure Rick. He kept being respectful and gave advise for upcoming needs. They trained their ppl very well w incredible customer service as a pillar.
Lyda Cooper
1634670595
Spring on garage door broke with car inside. Called Good Guys and they responded immediately. Kevin came out and took good care of everything. He was so knowledgeable. We discovered the opener then needed replaced also. He came back next day to install it. Prompt and excellent service. I would highly recommend this company and Kevin to take care of all your garage door needs.
Matt L.
1626606780
I had Chris come out to see why my garage door would not open. He showed up in a timely manor. Very processional and he explained all my options and prices....
Michael Chan
1617544641
My experience with your company was very positive and the technician, Chase, was very professional, knowledgeable, and honest when performing this repair. I will always keep your company in mind for myself and my friends whenever I need any garage door services. Your company's name fits your company perfectly!!! Definitely 5 stars!!!
Heather D'Angelo
1617379837
My experience with Good Guys was amazing! By far, the best customer service in a long time! Megan and Tatiana were very helpful on the phone however I really chose Good Guys because of Chase, he was outstanding, honest and hardworking. The only Fix-It advice I could give would be on the estimate set up they use. Chase gave me an estimate while he was here based off of my Needs & Wants which was very helpful however then I got a new email with new estimates where things were moved around and not set to my needs. I did have to call back and get an exact estimate for what I wanted. I suggest leaving the estimates that were provided at the initial meet for the customer to utilize, when they come behind and change it it makes you feel like you're not being heard. Again, I absolutely love the customer service I was provided and we'll definitely be referring family to Good Guys!
wallace “Wally” white
1616795851
Appreciated the good work done by Kevin today . Prompt service and very professional .
James Zacharzuk
1616532166
iv had Chris Dollar out many times to Maintenance my garage door dosen't try to upset very fare and professional great workmanship, I just had him out to my home because my remotes for house and car wasn't working I had a very old garage door opener he Diagnosed it gave me a couple options and I chose to put in new opener price was right Chris put it in quickly explained everything now I have this high tech opener very quiet I love I can even open my garage door from anywhere from my smart phone plus get a alert if it open and can be connected to other security options.
So if you need the best garage door guy in the business give Good guys garage doors a call and sak for Chris you will be very satisfied
So if you need the best garage door guy in the business give Good guys garage doors a call and sak for Chris you will be very satisfied
larry tapangco
1614961778
Chris was absolutely the best! He was knowledgeable, professional but most of all, understanding and worked with us and our problem. Thank you, Chris, and Good Guys Garage Door Repair.
Chris Blankenship
1612999687
I have used Good Guys since 2017 and the tecnician each time was Marcus who is so knowledgeable and explains everything so I can understand. Nicest guy and so understanding when I ask questions. This is a 5 star company.
Maria Moore-Flagg
1608606496
Our technician Chris was friendly, explained our issue and the options we could consider for the repair and/or replacement. Chris was awesome! He was a professional at every level. Cleaned up as though he was never there. Showed us how to use the new system. I've always appreciated the expertise of Sears techs and Chris is no exception. I always call Sears first!
Alicia Saunders
1607719714
Fast great service 👍 tried someone else never got respond but these guys u will not be disappointed 100% amazing
Boris Minev
1604355663
Excellent service by Chris today. Very prompt and knowledgeable person. Will definitely use this service again when needed
al
1603678011
We've been working with Chris for over 10+ years on garage maintenance and repair. He's always been prompt and courteous taking the time to thoroughly explain everything and answer any questions we have. The most recent visit he replaced a broken spring which had us trapped as the door was too hard to lift. He also pointed out some cracked hinges that he was able to replace promptly. The whole job was done perfectly without a hitch. Looking forward to working with him in the future!
77RobertG
1603324650
Excellent work completed by Chris , The repairs are of the highest quality at a fair price. I feel very confident with the professionalism and knowledge of the technician. My appointment was scheduled for the next day after I called around 2 pm , that was awesome !
Shelley Miller-Odelson
1599696761
Chris arrived within an hour of calling for service. He diagnosed our garage door issue, had parts for repairs, and was done within 45 minutes. He thoroughly cleaned up and left the garage door good as new.
Samantha Donahoe
1598912767
Our garage door had been acting up for months until it finally gave out and would not open. We called Sears Garage doors and they had someone come out the same day. Chris did an amazing job and was super friendly and helpful when I had some questions. Would definitely recommend!!
David DH
1598304791
JR showed up within the time they gave us. Went through the door and gave us all of our options and did the job promptly and very professionally. Thank you JR.
Jenny Kriakov
1596082692
Very happy with the garage door spring replacement! Chris did a great job. Thank you!
Darrell Shimamoto
1595263972
Automated system notified me that techician was on his way. Also when he was close to arrival. Techician Chris was very friendly, professional, identified and resolved the issue very quickly.Good experience overall
Yazen Ghaidan
1595103812
The best service very quick on time easy program with smart employees the know what they doing ! This the second time I call them and they are perfect company .
Allen Blau
1594846838
I had a very pleasent experience with Sears garage services. The technician Kevin was on time down to the minute and very responsive. The work was completed quickly with a clear verbal breakdown of work done and recommendations, that was also emailed in writing post completion. I have now found my new garage service vendor for years to come! Even my wife gave me credit for finding a great vendor and reasonable deal for what we needed. Thanks Kevin!!!
Bob Prince
1594183031
I called Sears Garage Solutions in the afternoon when my garage door wouldn't open. The dispatcher, Megan, was very helpful and arranged a service call between 4 and 7 PM that day. The technician, Kevin Lindeman, showed up at 4PM and quickly gave me the options and prices. I choose repairing my existing drive. Kevin quickly replaced the gear mechanism and lubed all the friction points in the drive and the garage door. He then fixed several things for the original price; he remounted a bracket that was pulling out of the wood, he added a cross brace and a ceiling bolt to reduce vibration, and he installed a bolt to prevent one side from coming off the track. My opener is now quieter and smooth. I am delighted with the service, the price and the quick response.
Jim Lancaster
1593454554
My garage door was operating erratically. I called Sears and they sent out a repair tech named Kevin. Kevin professionally assessed the problem and recommended a solution. Because parts were not on hand he had to order them. Upon his return he not only fixed my garage door opener but he helped me program the remotes in my two vehicles. He also replaced the remote and the outside remote and programmed both. He helped me with making certain that the ADT Pulse System garage door opener interface functioned properly. Finally he recommended light replacements for the unit and installed the ones I gave him. Finally, he lubricated and inspected the door, fittings, spring assembly, chain drive and the motor on the main unit drive. I call that full professional service. I thank Kevin and Sears for such great support.
Dorothy Heinz
1593040197
Amazing service! Best communication I’ve ever experienced with a company. Our technician’s name was Chris and did an awesome job on both our garage doors. Made recommendations we decided to go with and were very thankful to have a working garage door again!!
frank bitetto
1589930844
Chris was the technician who repaired the garage door of our rental. We were able to get an appointment on the same day of the problem. He called me and explained the fix which was to replace the main spring that broke in half preventing the door from going up. I was very pleased with his repair and would highly recommend asking for him. He knows his stuff.
Paul D.
1589845981
Chris did a fantastic job, he was on time, quick and professional. He treated our door as his own and went above and beyond to ensure the door worked smoothly.
Rex Gastrich
1588988517
Chris, the tech, called to see if he could come early, which was GREAT for me. The online tracking system was fantastic as he made good time and was here promptly. He practiced social distancing and wore a mask. He was very knowledgeable and fixed my problem without a hitch. GREAT SERVICE
Melanie Weaver
1588888033
Monday the garage door slammed when closing, and after that was straining to open. I called Tuesday and they came today, 2 hours early!!! Woo hoo! Since the entire electric garage system is 20 yrs old, I feared the worse. But, just a broken spring. The tech was professional, friendly, clean and explained everything I NEEDED to have done, as well as what would need to be addressed in the future. He was quick and efficient and was realistic about future maintenance without trying to sell me everything. I will absolutely use them again. Very pleased!
Leticia Arreguin
1588218753
I called Sears for garage door repair and they had someone come to my house the next day. My technician was Marcus very friendly knowledgeable and honest. I was gonna have a 2nd opinion but after talking to him he changed our mind. My husband and I are unemployed temporarily because of the covid19 which I mentioned to him and he gave use a AAA disc which We are members. We appreciate any kind of disc that can help our hardship he also gave use a good vibe. We said let’s get it done. My garage door opens and is a lot quieter now we are so pleased with his work. Thank you Marcus!
Lyndon Foster
1587070770
Great experience. I choose Sears to install my door and I couldn't be happier. They installed it wonderfully and their installer was professional, on time and very good. Then a week later when I had misprogrammed my door Sears sent another repairman out under warranty and fixed it for me in one day. The service has been excellent and I would recommend Sears San Diego Garage doors to anyone. Very pleased.
Ed Gohlich
1586557916
Our garage door has been a little bit of trouble intermittently so we decided to call Chris at Sears. The evening before Chris was to arrive here for a tuneup two of the main cables in the garage door snapped. We were able to secure the garage and close it for the evening. We left a telephone message on their website late that night saying could we get someone in the morning. Sure enough like clockwork Tatiana at the office called and assign Chris to us later that day. Chris arrived on time even with an email alerting us to his estimated time of arrival. He showed me different options, we selected the best way for us to go replacing rollers fixing the cables and adjusting the garage door. Took him about three hours, great guy absolutely willing to please and said that he wanted our door to be as safe as his door is at home and did not overlook any details. Chris is a rockstar will definitely use these guys again.
Tom Bellanca
1585001159
Chris was an awesome service tech.Great communication before arrival. Clear understanding of the job to be done and explains the process and cost.Service was quick and clean.Exceeded expectations!
Murray Smith
1584746904
Sears Garage Doors, specifically via technician Marcus Keenom, has provided Villa Corona Condominium Association truly outstanding service today, as they have throughout my tenure as Board Chair/Operations Mgr. His superior knowledge of his trade, technical skill set, can-do attitude, and customer service orientation bring great credit to both him and Sears. I heartily recommend their services to all! Murray H. Smith, Coronado.
Michael Shakowski
1584500906
I asked a neighbor who installed their garage door/opener. She couldn't say enough good things about Marcus Kennom, a certified technician at Sears Garage Solutions. I made an appointment to replace my existing old noisy unit. Marcus did not disappoint, but rather exceeded my expectations with his service, professionalism, knowledge, personality, and of course, installation and product. My new garage door mechanism is ultra quiet, much smaller than what it replaced and I could not be happier.
Michael Son
1583537625
I had garage door torsion springs replaced and enforcement bar added to the door panel as it has a crack. Chris was exceptionally professional and got the job done efficiently and made sure everything was working well before leaving.
Wendy W
1582910105
Needed garage door opener repair/gear replacement Excellent, prompt, and professional service. Everything was clearly explained as well. Would highly recommend Chris and this company to others!
Gabriel Sanchez
1582830457
Our Technician “Kevin” was extremely knowledgeable on our Garage Door and all its parts. He gave his honest opinion on what he recommended needed to fixed immediately and what could wait.Maintained a clean work environment and the utmost level of professionalism. I would highly recommend using this company and further more “Kevin” the Technician, give this man a Bonus and raise because he is a great representative for Sears Garage Doors Co.-My Garage Door door is finally fixed ; after we’ve hired 2 other company’s to come out and attempt.
Dickie Nguyen
1582606287
JR was excellent. He was fast, efficient and very professional. He appeared well knowledgeable in his trade and I appreciated how he was so informative.
Rick Dempsey
1582394398
My garage door situation required out of the box thinking for installation as it was not a typical install. Marcus was able to think thru and install with no issues and his attention to detail was excellent. Took his time and installed perfectly
Zishia Kerr
1581051050
Very professional and work was well done. Not pushy about selling you extras, but did explain everything.
GIBSONFUENTES
1580333082
Very professional. Door mechanism was not engaging but it turned out just a small replacement part was needed. Excellent experience.
Carole Allen
1580224866
Kevin Lindeman, my Sears Garage Door Technician was positively amazing. He thoroughly explained everything he was doing and did my garage door repair with absolute quality work. He was a gentleman, as well. My confidence in his work never wavered because I could tell he was a true professional. He has restored my confidence in my home warranty company and the quality of the people they send out to do the work. Thank you Kevin. You are the best !!!
Jigar Patel
1580159871
Kavin was wonderful and very quick in fixing my garage door. Bought Groupon and arranged quick appointment. It was really hassle free and peace of mind.
Yvonne Brill
1580095868
Excellent service from Chris every year. It is so great that Chris has been our technician in another of our homes and the consistency of follow-through means better service. When we moved into our present new home, Chris was able to identify and correct a major problem with our new garage door that even the installers were at a loss to fix. We welcome someone who is truly expert at knowledge of garage doors.
David Schubert
1568402067
Kevin was very professional. He took the time to diagnose the problem. He was very knowledgeable, courteous and friendly. He made sure everything was done up to spec and beyond. Thanks Kevin 😃
Nancy McGill Heming
1563627589
Great service and competent techs, particularly J.R. Miller. He determined what the problem was and fixed in no time flat. What an ace!
Dean'nAnn Roberts
1563327919
They always give you a window when they will arrive, and then let you know 15 min. or so ahead of time. This also includes a picture of the technician. Kevin was on time, gave us an estimate, and fixed the problem.
Bobbi Gold
1556395088
They were prompt for the appointment (they even were available to come a little earlier if we wanted.) They addressed our concern about suspicious noises when the garage door was opened, tightened up everything, eliminated the noises, and explained everything clearly. I was happy to have the peace of mind that a 300 or 400 pound garage door was not going to crash.
